1. Introduction & Scope
MEEDE (“we”, “us”, or “our”), registered and operating in Ranchi, Jharkhand, provides retail and doorstep delivery of prescription pharmaceuticals, over-the-counter (OTC) medicines, mother & baby care items, surgical and medical equipment, home diagnostic lab test bookings, and doctor appointment scheduling services.
This Privacy Policy explains how we collect, process, disclose, and protect personal and sensitive medical information when you access or interact with our website (https://meede.in), physical pharmacy centers (Bariatu, Lalpur, and Piska More), telephonic helpdesk, or WhatsApp support channel.
2. Information We Collect
To provide safe, accurate, and prompt pharmacy fulfillment and healthcare diagnostic services in Ranchi, we collect the following categories of data:
A. Personal Identification & Contact Details
- Full name, primary mobile phone number, and email address.
- Delivery address including apartment/house details, street landmark, and postal pincode in Ranchi (e.g., 834009).
- Optional geographic location (GPS coordinates) supplied by your device browser to verify Ranchi delivery eligibility and ensure fast transit.
B. Sensitive Health & Prescription Information
- Digital images, PDF scans, or photographs of doctor prescriptions uploaded via our platform.
- Prescribed medications, dosage instructions, prescribing doctor's name and medical registration number, clinic/hospital name, and patient age/gender.
- Diagnostic lab tests and health checkup packages requested for home sample collection in Ranchi.
- Health notes or allergies voluntarily submitted to our dispensary pharmacists to prevent drug interactions.
C. Transactional & Order Records
- Items ordered, unit quantities, order timestamps, and total invoice billing amounts.
- Payment method selection (e.g., Cash on Delivery, UPI on delivery, or online digital payment confirmations). Note: MEEDE does not store full credit card numbers or UPI MPINs on our servers.
- Order tracking history, feedback, and customer support conversation transcripts.
D. Technical & Device Data
- IP address, browser type and version, device operating system, referral URL, and access timestamps.
- Session identifier tokens strictly necessary to maintain your shopping cart and customer account login state.
3. How We Use Your Data
We process your personal and health information solely for legitimate healthcare fulfillment, statutory compliance, and service improvements:
- Prescription Validation: Reviewing and verifying medication validity by registered pharmacists prior to dispensing.
- Hyperlocal Home Delivery: Dispatching medicines, baby care, and surgical supplies quickly to your doorstep across Ranchi.
- Diagnostic Coordination: Scheduling certified phlebotomists for home blood and pathology sample collection.
- Order Updates & Support: Sending SMS, WhatsApp, and email alerts regarding order verification, dispatch, and delivery.
- Statutory Recordkeeping: Maintaining pharmacy sales registers as mandated by the Drugs and Cosmetics Rules, 1945.
- Fraud Prevention: Preventing prescription forgery, unauthorized duplicate dispenses, and maintaining platform security.
4. Prescription & Medical Data Confidentiality
Your prescription is confidential medical documentation. MEEDE enforces uncompromising privacy standards around all medical records:
Role-Based Access: Only qualified registered pharmacists and authorized dispensary staff assigned to fulfill your order have access to view your prescription images and medication history.
No Data Monetization: We do NOT sell, rent, license, or disclose your medical history, diagnosis, or prescription records to pharmaceutical marketing agencies, advertising aggregators, or unauthorized third parties.
Mandatory Verification: If a prescription appears unclear, illegible, or contains potentially hazardous dosages, our licensed pharmacist may contact you or the prescribing physician via telephone to verify the prescription details before dispensing.
5. Data Sharing & Third-Party Disclosures
MEEDE does not share personal data except strictly when necessary to deliver healthcare services to you:
- Delivery Executives: Our in-house or contracted delivery partners receive only your recipient name, contact number, delivery address, and invoice total. They do NOT receive sensitive medical diagnoses.
- Accredited Diagnostic Partner Laboratories: When you book a lab test or health checkup package, necessary patient details (name, age, gender, test names) are securely transmitted to certified clinical laboratory partners for sample processing and test report generation.
- Consulting Physicians: When booking a doctor consultation via MEEDE, your basic medical complaint and contact details are shared with the attending licensed medical doctor.
- Legal & Statutory Authorities: We may disclose records if required by Indian law, a court order, or official directives from the State Drug Controller or law enforcement authorities.
6. Security Safeguards & Data Retention
We implement comprehensive technical, administrative, and physical security measures to safeguard your personal health information:
- Transport Layer Security (HTTPS / TLS 1.3) encryption for all web and API transmissions.
- Encrypted cloud storage with strict cryptographic hash checks and firewall protection.
- Audit trails tracking every pharmacist access to uploaded prescription records.
- Regular vulnerability evaluations and data integrity checks.
Retention Period: In compliance with the Drugs and Cosmetics Rules, 1945, pharmacy sales invoices and prescription records are archived for a minimum statutory period of two (2) years. Other account information is retained as long as your account remains active or as required for accounting, tax, and dispute resolution.
8. Your Rights Under DPDP Act 2023
As a data principal under Indian data protection law, you have enforceable rights regarding your personal information:
Right to Access & Summary
Request a summary of personal and health data held by MEEDE.
Right to Correction & Update
Correct inaccurate contact numbers, email addresses, or delivery landmarks.
Right to Erasure
Request deletion of your digital account (subject to statutory pharmacy archiving rules).
Right to Nominate
Nominate an individual to exercise your data rights in event of incapacity.
To exercise any of these rights, please send a written request to our Grievance Desk at meede247@gmail.com.
9. Protection of Minors
Our website and purchasing facilities are intended for individuals who are at least 18 years of age. Pediatric medicines, infant formula, diapers, or baby care items must be ordered and supervised exclusively by a parent or legal guardian. We do not knowingly collect personal information directly from children under 18 without parental consent.
10. Grievance Redressal Officer
In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, the details of our designated Grievance Officer are provided below:
Designation
Grievance & Privacy Officer
MEEDE Health Partner
Physical Office
Bariatu, Ranchi - 834009, Jharkhand
Email Contact
meede247@gmail.comDirect Helpline
+91 6287610101Response SLA: Grievances are formally acknowledged within 48 hours and resolved within 15 business days.
11. Updates to This Policy
We may periodically revise this Privacy Policy to reflect changes in regulatory standards, pharmacy practices, or platform enhancements. When modifications occur, the updated policy will be posted on this page with an updated “Effective Date”. We encourage you to review this policy periodically.
Have Questions Regarding Your Privacy?
Our customer support and pharmacy compliance desk is available 8:00 AM – 10:00 PM (All 7 Days).
